Privacy & Data Protection Notice
This formal notice outlines how RatesReclaim processes, safeguards, and respects commercial property ratepayer records in strict accordance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
1. Data Controller Identification
RatesReclaim operates as a specialized statutory non-domestic rating restitution bureau. The designated Data Controller responsible for all personal and commercial hereditament records is:
2. Categories of Information Processed
To conduct forensic rating evaluations and compile legally binding Form SBRR-1 declarations for local billing authorities, we process the following categories of data:
Property address, postcode, Rateable Value (from the 2026 and 2023 Compiled Rating Lists), and local council billing authority account reference numbers.
Registered business name, Companies House number, and registered office address (retrieved via the Companies House Public Data API).
Name of sole trader, partner, or company director, professional business email address, and direct contact telephone number.
Stripe checkout session identifiers. Zero raw credit or debit card numbers are ever stored on our servers. Bank details provided for contingency claims are strictly utilized for Regulation 4 BACS remittance directions.
3. Lawful Basis for Processing (UK GDPR Article 6)
We process ratepayer information under two primary lawful bases:
Contractual Necessity (Art. 6(1)(b))
To perform the statutory rating audit, generate the Form SBRR-1 legal dossier, and liaise with the municipal billing authority on your behalf.
Legal Obligation & Restitution (Art. 6(1)(c))
To ensure compliance with statutory accounting records, tax reporting, and anti-money laundering (AML) regulations in England and Wales.
4. Data Retention & Your Statutory Rights
Under UK GDPR, you possess comprehensive statutory rights over your records, including the right of access, rectification, erasure, and restriction of processing.
Claim records and statutory dossiers are retained for the statutory limitation period of six (6) years under the Limitation Act 1980, after which they are permanently deleted from encrypted cold storage.
To exercise your data subject rights, contact our Data Protection Officer at: audit@ratesreclaim.co.uk.
Check Your Commercial Hereditament Entitlement
Under Section 43(4B) LGFA 1988, single commercial properties with RV under £12,000 have £0.00 liability. Calculate your backdated cash refund in 60 seconds with zero upfront financial risk.